Frequently Asked Questions


 

Frequently Asked Questions

 

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

 

How much will my order cost to ship?

Shipping can be quoted by the following process: Add the items to your cart -> click on the mini-cart icon (top right of the page) -> click “view cart” -> scroll down and you will see the estimate shipping section - just enter your shipping zip code and click “estimate shipping”. Shipping cost is also quoted during the checkout process.  From time to time, the freight quote function on the website may incorrectly quote freight - in this case we may need to get back to customers and re-quote freight if the item cannot ship for the amount quoted. We will always communicate with the customer regarding any errors and will get authorization for any charges above and beyond already authorized.  Please contact us at sales@trailerpartsdepot.com or at 508-987-1667 for quotes on heavy shipments (may generate an error code for shipping total) as well as international shipments.  Please don’t hesitate to call or email if the price on the quotation does not look correct. Orders to rural areas, Hawaii, Alaska, and U.S. territories including but not limited to Puerto Rico, Guam, American Samoa, Northern Mariana Islands, may require additional shipping and handling not calculated by the web site. We reserve the right to modify a freight charge after the order is placed if the freight charged is incorrect or missing, however, we will always communicate this to the customer and get authorization for additional charges. We will not be held responsible for Fedex or UPS quote miscalculations.

 

When will my order ship?

We will make every attempt to ship in-stock items within 24 hours, however, it may require up to three additional days to process. Please note that we do not ship on Saturdays, Sundays, and many holidays*. We do our best to contact customers by email or phone to notify of out of stock products within two business days. If you have parts needed urgently, please call our office at 508-987-1667 to confirm stock and discuss expediting options. *Holidays include, but are not limited to: New Year's Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If these holidays fall on a weekend, the holiday may be observed the following Monday.

 

How will my order ship?

Our primary shipping method is Fedex ground or Fedex Home service, but you may select other shipping options, including Fedex standard overnight or Fedex second day air options.  The United States Postal Service is available for most small items under five lbs. Other expedited shipping options are available upon request, so if you have parts needed urgently, please call our office at 508-987-1667 or email sales@trailerpartsdepot.com to discuss expediting options.

 

Can I have more than one billing address?

No, you cannot have more than one billing address. The billing address can be changed by going to "Account Info" -> "Your Address Book". Click on the "Change" button next to  "My Primary Billing Address".

 

Can I have more than one shipping address?

Yes, you can specify multiple shipping addresses.

 

What forms of payment do you accept?

This Site accepts Paypal and the following forms of and credit cards: Visa, Mastercard, and Discover. International orders require a wire transfer as payment.

 

Will I be charged sales tax?

All resellers are exempt from Sales Tax as long as we are provided with a valid tax id number.  Retail customers outside of Massachusetts will not be charged sales tax but should consult their own state's sales tax laws regarding internet purchases.  Massachusetts sales tax is charged on orders for customers located in the state of Massachusetts and also parts that are picked up at our location, if you are from out of state.

 

How do I return a product?

To return a product either email sales@trailerpartsdepot.com or call us at 508-987-1667 for authorization and instructions. No returns will be accepted without prior authorization.  Returns must be made within three months of original receipt of purchased items.  We do not charge a restocking fee on returns of all non-defective parts returned (as long as it is not damaged and resellable). The customer is responsible for returning the products and paying freight to return. No Refunds will be made if there is not a copy of the original invoice included with the return.

 

How can I add a shipping address to my address list?

To add a shipping address, click on "Account Info" -> "Your Address Book" -> "Add A New Address". You may also edit an existing shipping address in this screen.

 

How do I make changes to an address in my list?

To edit an address, click on "Account Info" -> "Your Address Book" -> "Edit" next to the name of the address.

 

How do I check the status of my order?

To track through the website, click on the "Account Info" -> "View Your Order / Billing History" -> "Click here to View Your Order History". Your order history will be populated with the current status.  The order details are displayed along with the tracking numbers for the shipments made. Please email sales@trailerpartsdepot.com or call 508-987-1667 if you are unable to find the answers regarding your order status.

 

How do I cancel an order?

To cancel an order, you must contact our office either by mail or by telephone and we will give you further information.

 

What are the benefits of registration?

As a registered customer, your information is saved in our system for easy reordering. Unfortunately, you must register to complete a transaction on the website.

 

I already have an account with you. Do I need to register myself again on your web store?

No, if you already have an account with us, you can go to log in and then change your password. You may also contact our office to request a password change.

 

Can I place an order without registering my account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

 

How can I place an order without using my credit card?

Paypal would be the other choice to use. A wire transfer can be allowed in certain situations, please contact our office for details.

 

What should I do if I forget my password?

If you are a registered user and have forgotten your password, go to the Login page and scroll down to "Forgot / Reset Password". You will be prompted for your email address. Once you type in your email address, please click "Request Password", you will receieve an email with further instructions. You may also contact our office to request a password change.

 

Pricing And Discount

We aggressively price our items and often compare our pricing to the marketplace to offer you the best value.  We will price match an item from a competitor, but the item must be the exact same brand and model. We reserve the right to refuse price matching if the conditions deem it necessary.

 

Payment Options

We accept Visa, Mastercard, Discover, and Pay Pal. We don't accept American Express, but you have the ability to link American Express to a Pay Pal account. Wire transfers may be used, please call our office for details.

 

Tracking your order

Tracking numbers are automatically emailed to the email account on file when your order has shipped. Please note that a tracking number does not become active until the carrier scans and picks up the package(s). To track through the website, click on the "Account Info" -> "View Your Order / Billing History" -> "Click here to View Your Order History". Your order history will be populated with the current status.  To track the shipment, you must go to the website of the shipping carrier.

 

Does TrailerPartsDepot offer free shipping?

We typically charge for shipping as we are aggressively priced on our products. Occasionally, we offer coupon codes or product promotions that will qualify select items for free shipping. These offers can found at the top of our home page in a rotating banner. We reserve the right to change a shipping amount after the order is placed if the freight charged is incorrect or missing -  we will however always communicate and get authorization for additional charges if this is the case. We will not be held responsible for Fedex or UPS quote miscalculations.

 

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