We are located in Massachusetts and most orders are shipped from Massachusetts with a few exceptions for special order or direct-shipped parts. Direct-shipped parts may require additional shipping or lead time. Any part that ships direct from the manufacturer is typically noted in the part description. Please call us at 508-987-1667 if you have questions about product availability.
We will make every attempt to ship in-stock items within 24 hours, however, it may require up to three additional days to process. Please note that we do not ship on Saturdays, Sundays, and many holidays*. We do our best to contact customers by email or phone to notify of out of stock products within two business days. If you have parts needed urgently, please call our office at 508-987-1667 to confirm stock and discuss expediting options.
*Holidays include, but are not limited to: New Year's Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If these holidays fall on a weekend, the holiday may be observed the following Monday.
Once your shipment is received, please review the contents immediately to confirm accuracy. If a shortage is identified, please contact our customer service team by phone at (508) 987-1667 or by email at firstname.lastname@example.org. Once a shortage is reported, we will start an investigation with our shipping department and will work to rectify the situation in a timely manner. We often ship is multiple boxes and occasionally UPS and FedEx do not deliver all packages at once, it may take multiple days. All shortages must be reported within 40 days of the invoice date.
We make every effort to package items, so they do not get damaged in transit; however, items do get damaged from time to time. Once your shipment is received, please inspect the contents for any damage. If damage is identified, please contact our customer service team by phone at (508) 987-1667 or by email at email@example.com and we will work to get the situation rectified in a timely manner. All damages must be reported within 40 days of the invoice date.
TrailerPartsDepot requires returns to be arranged through our customer service department. Please email firstname.lastname@example.org or call us at 508-987-1667 for authorization and instructions. No returns will be accepted without prior authorization. Returns must be made within 90 days of the invoice date. We do not charge a restocking fee on returns of all unused and uninstalled non-defective parts (parts must be in original packaging and undamaged); however, the customer is responsible for the cost of packing and shipping returns to TrailerPartsDepot. A copy of the return authorization must be included with return shipments otherwise, no refund will be issued.
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
Defective items generally will be handled by the manufacturer directly. A list of contacts for warranty procedures can be found here
Shipping can be quoted by the following process: Add the items to your cart -> click on the mini-cart icon (top right of the page) -> click “process checkout”. No billing information is required before you can view your shipping quote. -> add any information you may need to on the "Extra Info" page, and click "next" -> verify your shipping address, and the available rates will display in the center of the page.
From time to time, the freight quote function on the website may incorrectly quote freight - in this case we may need to get back to customers and re-quote freight if the item cannot ship for the amount quoted. We will always communicate with the customer regarding any errors and will get authorization for any charges above and beyond already authorized. Please contact us at email@example.com or at 508-987-1667 for quotes on heavy shipments (may generate an error code for shipping total) as well as international shipments.
Please don’t hesitate to call or email if the price on the quotation does not look correct. Orders to rural areas, Hawaii, Alaska, and U.S. territories including but not limited to Puerto Rico, Guam, American Samoa, Northern Mariana Islands, may require additional shipping and handling not calculated by the web site. We reserve the right to modify a freight charge after the order is placed if the freight charged is incorrect or missing, however, we will always communicate this to the customer and get authorization for additional charges. We will not be held responsible for Fedex or UPS quote miscalculations.
Please note that items over 96 inches long, or over 75 pounds may be subject to an oversize item fee by the shipping provider.
Our primary shipping method is Fedex ground or Fedex Home service, but you may select other shipping options, including Fedex standard overnight or Fedex second day air options. The United States Postal Service is available for most small items under two lbs. Other expedited shipping options are available upon request, so if you have parts needed urgently, please call our office at 508-987-1667 or email firstname.lastname@example.org to discuss expediting options. UPS and Fed Ex can't deliver to PO Boxes!
Yes, you can specify multiple shipping addresses.
No, you cannot have more than one billing address. The billing address can be changed by logging in, then clicking on your name in the upper right hand corner -> in the drop down menu, select "My Account" -> on the right hand side click the "edit" button next to "Details". You can change your billing address on that page, and click the "Confirm" button in the lower right once you have made all the necessary changes.
Trailerpartsdepot.com accepts Paypal and the following credit cards: Visa, Mastercard, and Discover. International orders require a wire transfer as payment
All resellers are exempt from Sales Tax as long as we are provided with a valid exemption certificate on file. Retail customers in CT, FL, IL, MA, ME, NC, NY, RI, and VA will be charged the sales tax(es) applicable to each state. MA sales tax is charged on orders that are picked up at our location, regardless of the home state of the purchaser. Please note, additional states may be added at any time, without notice, as TrailerPartsDepot's ongoing sales may exceed the sales tax nexus in other states or territories.
Your shipping address can be edited on the "confirm order" page when placing an order. You can select from a saved address in your address book, or add new addresses there.
To edit an address, you must be on the "confirm order" page -> click the pencil and pad "edit" icon to the right of your addresses -> click the pencil and pad "edit" icon in the upper right of the address block that you wish to change. When you are done, click "next" to save the changes.
To track through the website, click on the "Account Info" -> "View Your Order / Billing History" -> "Click here to View Your Order History". Your order history will be populated with the current status. The order details are displayed along with the tracking numbers for the shipments made. Please email email@example.com or call 508-987-1667 if you are unable to find the answers regarding your order status.
To cancel an order, you must contact our office either by mail or by telephone and we will give you further information.
As a registered customer, your information is saved in our system for easy reordering. Unfortunately, you must register to complete a transaction on the website.
No, if you already have an account with us, you can go to log in and then change your password. You may also contact our office to request a password change.
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
Paypal would be the other choice to use. A wire transfer can be allowed in certain situations, please contact our office for details.
If you are a registered user and have forgotten your password, go to the Login page and scroll down to "Forgot / Reset Password". You will be prompted for your email address. Once you type in your email address, please click "Request Password", you will receive an email with further instructions. You may also contact our office to request a password change.
We aggressively price our items and often compare our pricing to the marketplace to offer you the best value. We will price match an item from a competitor, but the item must be the exact same brand and model. We reserve the right to refuse price matching if the conditions deem it necessary. We often offer coupon discounts on the website, however, multiple coupons cannot be combined unless noted otherwise. We offer wholesale/dealer/reseller accounts with additional discounts, please contact our office if you wish to be set up as this type of account. Sorry, dealer/wholesale/reseller accounts are not permitted to use additional coupon discounts.
Tracking numbers are automatically emailed to the email account on file when your order has shipped. Please note that a tracking number does not become active until the carrier scans and picks up the package(s). To track through the website, click on the "Account Info" -> "View Your Order / Billing History" -> "Click here to View Your Order History". Your order history will be populated with the current status. To track the shipment, you must go to the website of the shipping carrier.
We typically charge for shipping as we are aggressively priced on our products. Occasionally, we offer coupon codes or product promotions that will qualify select items for free shipping. These offers can found at the top of our home page in a rotating banner. We reserve the right to change a shipping amount after the order is placed if the freight charged is incorrect or missing - we will however always communicate and get authorization for additional charges if this is the case. We will not be held responsible for Fedex or UPS quote miscalculations.