Return Policy and Warranty 

Return Policy

Items may be returned in accordance with the policy below.

Return Eligibility

• Returns must be requested within 90 days of the delivery date.
• Items must be new, unused, uninstalled, and unaltered, and returned in original packaging with all accessories and documentation.
• Installed, used, damaged, test-fit, or altered items are not eligible for return.
• Special order items are non-returnable. Special orders include, but are not limited to, custom items, non-stock items, made-to-order products, or items shipped directly from a manufacturer.
• In limited circumstances, returns that do not meet the above criteria may be accepted at our sole discretion. Such returns, if approved, will be subject to a restocking fee, the amount of which will be determined at the time of approval.

Return Authorization (RMA Required)

• All returns require a Return Merchandise Authorization (RMA).
• To request an RMA, please contact our customer service team.
• Once approved, securely package the item(s) in the original packaging, include the RMA documentation, and clearly mark the RMA number on the outside of the package.

Refunds

• Approved returns will receive a refund for the merchandise cost only.
• Shipping charges, handling fees, and return shipping costs are non-refundable, unless the return is due to our error.
• Refunds are issued to the original method of payment.

Defective or Warranty Items

• Defective products are typically covered under the manufacturer’s warranty and must be handled directly with the manufacturer.
• Manufacturer contact information is provided for your convenience. We are happy to assist in directing you to the appropriate warranty provider.
• Returns sent without an RMA will not be accepted.

Processing Time

• Returns are processed within 5–7 business days of receipt.
• Please allow additional time for your financial institution to post the refund, which may take up to two billing cycles.

Questions

If you have any questions regarding this policy or need assistance with a return, please contact our customer service team. We are happy to help.

Warranty Links and Phone Contacts